Kit

The Trades Phone Kit

You get word-for-word scripts for the calls a trades office takes every day, plus a price sheet, a phone schedule and a call scorecard to fill in. Use them to train anyone who picks up your phone, from the owner to a new hire on their first day.

• Scripts for new callers, price shoppers and repeat customers
• A price sheet to fill in and keep by every phone
• Booking words and a confirmation text
• A missed-call text and a voicemail greeting
• A phone schedule and a Friday call log check
• A scorecard for five recent calls